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CLOSED – Customer Information Systems (CIS) Support Services: RFP-DIT-170128

Original Date Posted: June 2, 2017 9:24 am


Due Date: UPDATED ** 1 p.m., July 11, 2017 ** UPDATED

CITY OF SEATTLE

INFORMATION TECHNOLOGY DEPARTMENT

Intent to Award

Round 2 Scoring

Addendum Q&A: 06/23/2017

Addendum Q&A: 06/14/2017

Attachment 1

Attachment 2

Pre-Bid Attendance

Click here to access the RFP Document

The City of Seattle departments of Seattle Information Technology (Seattle IT), Seattle City Light (SCL) and Seattle Public Utilities (SPU) implemented Oracle’s Customer Care & Billing (CC&B), Meter Data Management (MDM), Smart Grid Gateway (SGG), and Oracle Utilities Analytics (OUA), Oracle Utilities Customer Self Service (OUCSS) which is collectively referred to hereafter as the Customer Information Systems (CIS) Solution.

This Request for Proposal seeks vendors to help Seattle IT, SCL and SPU support applications until the City is fully staffed to manage these applications.  The support requirements fall within 4 support models: Full time (on-site), Full time (remote), On-Call, and Ad Hoc.  Vendors responding to this RFP may provide a proposal to support all or some of these CIS applications and can choose one or more of the support models. The City expects to award multiple Agreements as a result of this RFP.

Procurement Contact
Seattle IT Contracting Manager: Jeremy Doane – jeremy.doane@seattle.gov

Schedule of Events Date/Time
Solicitation Release June 2, 2017
Optional Pre-Proposal Conference June 12, 2017 @ 1:00 PM PT

In person or by phone

 

Seattle Municipal Tower

700 Fifth Ave, Suite 4096

Seattle, WA 98104

 

844-386-1200    Conference ID: 9205340

 

Deadline for Questions June 13, 2017 @ 1:00 PM PT
Response Deadline June 23, July 11, 2017 @ 1:00 PM PT
 Interviews Week of July 10, 2017*
Announcement of Successful Proposer(s) Week of July 24, 2017*

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