CLOSED – Customer Information Systems (CIS) Support Services: RFP-DIT-170128
Original Date Posted: June 2, 2017 9:24 amCITY OF SEATTLE
INFORMATION TECHNOLOGY DEPARTMENT
Addendum Q&A: 06/23/2017
Addendum Q&A: 06/14/2017
Click here to access the RFP Document
The City of Seattle departments of Seattle Information Technology (Seattle IT), Seattle City Light (SCL) and Seattle Public Utilities (SPU) implemented Oracle’s Customer Care & Billing (CC&B), Meter Data Management (MDM), Smart Grid Gateway (SGG), and Oracle Utilities Analytics (OUA), Oracle Utilities Customer Self Service (OUCSS) which is collectively referred to hereafter as the Customer Information Systems (CIS) Solution.
This Request for Proposal seeks vendors to help Seattle IT, SCL and SPU support applications until the City is fully staffed to manage these applications. The support requirements fall within 4 support models: Full time (on-site), Full time (remote), On-Call, and Ad Hoc. Vendors responding to this RFP may provide a proposal to support all or some of these CIS applications and can choose one or more of the support models. The City expects to award multiple Agreements as a result of this RFP.
Procurement Contact
Seattle IT Contracting Manager: Jeremy Doane – jeremy.doane@seattle.gov
| Schedule of Events | Date/Time |
| Solicitation Release | June 2, 2017 |
| Optional Pre-Proposal Conference | June 12, 2017 @ 1:00 PM PT
In person or by phone
Seattle Municipal Tower 700 Fifth Ave, Suite 4096 Seattle, WA 98104
844-386-1200 Conference ID: 9205340
|
| Deadline for Questions | June 13, 2017 @ 1:00 PM PT |
| Response Deadline | |
| Interviews | Week of July 10, 2017* |
| Announcement of Successful Proposer(s) | Week of July 24, 2017* |
Posted under Bids & Proposals, RFP #DIT-170128 categories 