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September 2018



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CANCELLED-OFSC Software SaaS Integration & Configuration System Integrator: RFP-ITD-2-0108-18

Original Date Posted: September 12, 2018 12:35 pm

Due Date: 1:00 PM, Wednesday, October 12, 2018

City of Seattle
Information Technology Department

Addendum Q&A: 9/14/18

Addendum Q&A: 10/10/18

Addendum Q&A: 10/12/18

Addendum Q&A: 11/06/18

Rounds 1 and 2 Scoring

The City of Seattle Information Technology Department (“City”) invites interested IT Service Management (ITSM) System Integrators (SIs) to submit proposals for an Oracle Field Service Cloud (OFSC) – Software as a Service (SaaS) Implementation Project which includes the configuration, interface development and deployment of a remotely hosted City acquired OFSC SaaS tool (collectively, the “Solution”).

The City intends to award to the highest ranked SI that will assume overall financial and legal responsibility for the project contract. Proposals that include multiple vendors must clearly designate  a single vendor as the “prime contractor” and all others as subcontractors.

The purpose of this RFP is to solicit proposals from qualified SI firms to serve as the primary responsible party to provide system implementation and configuration of the hosted OFSC Software tool.

The City seeks an experienced SI who can provide an effective and carefully structured project to implement the OFSC SaaS tool.  In this context, implementation refers to all efforts required to provide a complete and functioning system as well as preparing the City to use the new software effectively.  This includes the full range of project management activities including project planning and management, scheduling and conducting configuration and requirements workshops; leading detailed process and workflow design; system interface development; software integration, testing, training, conversion assistance, end user and technical documentation, change management, knowledge transfer and post-implementation support.


Click Here to Access the RFP


Schedule of Events Date/Time
Solicitation Release September 10, 2018
Optional Pre-Proposal Conference September 20, 2018@ 9:00 AM PT

In Person:

Seattle Municipal Tower

700 Fifth Ave, 27th Floor Rm. 2750

Seattle, WA 98104-5042



Join Skype Meeting


Join by phone

844-386-1200 – 5412377# (US)

Conference ID: 5412377

Deadline for Questions October 3, 2018 @ 1:00 PM PT
Response Deadline October 12, 2018 @ 1:00 PM PT
Proposal Evaluation and Quiet Period October 12, 2018 to October 26, 2018
 Interviews* Week of October 29th
Announcement of Successful Proposer(s)* Week of November 5th

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