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CLOSED-Customer Service Training Initiative RFP-2013-02

Original Date Posted: July 25, 2013 9:17 am


Due Date: 8/21/2013, 4:00 PM (Pacific)

 THE CITY OF SEATTLE

SEATTLE CITY LIGHT DEPARTMENT

REQUEST FOR PROPOSALS

For

CUSTOMER SERVICE TRAINING INITIATIVE

 

The City of Seattle, Seattle City Light Department (“SCL”), seeks to engage a consultant to provide consulting services.

 

Seattle City Light is the 10th largest public power system in the United States based upon retail energy sales. As a municipally-owed and public power system we are governed by elected Seattle officials and primarily supported by customer revenues as well as surplus power sales. Here at Seattle City Light it is our mission to “provide our customers the best customer service experience of any utility in the country.” In keeping with our vision to provide to our customer the best customer service experience we are seeking a qualified consultant who can develop and deliver customer service training to our 1800 member workforce that consist of professional, Para-professional, skills trades and management located in our Seattle, Newhalem and Metaline Falls facilities.

 

SCL is seeking qualified firms to provide the following:

 

The term of the contract shall extend from the date of execution by the Superintendent of Seattle City Light, or designee, through. City Light has identified a budget for this project but estimates the contract to be $100,000.

 

SCL, may at its option amend the original contract for scope, time, and funding, subject to the continuing appropriation authority by the Seattle City Council.

 

OBTAINING RFP DOCUMENTS:  Documents are available online at http://www.ebidexchange.com/seattle. Consultants must complete a free registration prior to viewing, printing and saving to their own equipment at no cost, or ordering full or partial document sets and/or CDs through the Web site. For help using this site, or to order documents if you are unable to access the Web site, please call eBid Systems at 206-855-8430 or toll-free at 1-888-291-8430. Free internet access to obtain these documents is available at Seattle Neighborhood Service Centers and most public libraries.

 

Emailed Proposals must be delivered by 4:00pm PST on August 21, 2013, to the address below:

Seattle City Light

Procurement & Contracting Division

700 Fifth Avenue, Suite 3200

Seattle, WA 98104-5031

Attention: Ricky Carlos, SMT 3004

 

The City’s proposed schedule is outlined in the RFP.

The contract that is awarded as a result of this RFP will be awarded in a manner that will comply with all applicable laws of the United States, State of Washington, the City Charter, and Ordinances of the City of Seattle.

 


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